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Frequently Asked Questions on Electronic Service of Trademark Documents

Release Time：

2018-08-04

Published：2018-09-04 09:36 Information source：Trademark Office

1. What is electronic service of trademark documents?

The trademark documents generated from the trademark business application submitted by the user through the trademark online service system will be served in the form of electronic documents through the trademark online service system (hereinafter referred to as the electronic service of trademark documents), and will no longer be served in paper form. Users should log in the trademark online service system in time to check and receive the electronic trademark documents.

2. What are the advantages of electronic service of trademark documents?

The realization of electronic service of trademark documents is an important measure to further promote the reform of facilitating trademark registration, and has taken an important step in the electronic registration of trademarks. All along, the trademark documents are mainly sent to the parties by mail and announcement, and in practice, the delay and loss of mail delivery have a certain impact on the rate of delivery of trademark documents and the progress of trademark examination. E-service has the characteristics of convenience, high efficiency and flexibility, overcoming the limitations of traditional service, significantly increasing the rate of service of trademark documents, reducing the time of trademark documents, and meeting the needs of the parties to shorten the examination cycle of trademark business.

3. Which trademark documents are applicable to electronic service?

The trademark documents generated from the trademark business applications submitted by users through the trademark online service system will be implemented by the Office in batches for electronic service, and the first batch is suitable for the electronic service of 67 kinds of trademark documents. Trademark business applications submitted in paper form will still be served in paper form.

4. How to apply for electronic service of trademark documents?

Through the trademark online service system to submit trademark business applications, and signed with the Office of the Trademark Online Service System User Agreement, confirming the agreement on the trademark electronic application and electronic service of trademark documents, the Office of the trademark documents generated by the application will take electronic service.

5. How to determine the date of service and the time limit for rejection review?

The date of electronic service of trademark documents: the date of service is 15 days from the date of issuance of the documents (sent to the online trademark application system).

The expiration date of the time limit for reexamination of refusal: 15 days + 15 days from the date of issuance (uploading to the online trademark filing system) of the document "Notice of (Partial) Refusal of Trademark".

6. How do users know to receive electronic trademark documents?

The Office will notify the user through cell phone SMS and email (the cell phone number and email address entered in the user information of the trademark online service system) at the same time when the trademark document is delivered electronically. Users should ensure that the cell phone number and e-mail address provided can normally receive information. Changes occur, the user should modify the user information. The Office will check when the user fills in or modifies the e-mail address and cell phone number.

The trademark online service system will not issue documents on non-working days.

7. Is there any limitation on the download of electronic trademark documents?

In the function of "Electronic Service - My Documents" and "Batch Download of Documents", each document can be downloaded for 5 times. If prompted with "download failure", please wait for 10 seconds or try to download again during non-peak hours of online application; if the limit of download times has been exceeded, you can call 010-63218500 to transfer to the online application for technical consultation and request to reset the number of download times.

8. If the hard certificate is damaged, how to log in the system to view the electronic issuance?

Agencies and law firms that already have trademark digital certificates - hard certificates can use soft certificates to log in the system in order not to affect the login system to view or download electronic documents. Please follow the operation below to obtain the soft certificate:

(1) Operate on the computer that has not installed the hard certificate driver;

(2) Trademark online application system home page on the lower right side to find the "digital certificate driver download", download and install the "soft certificate driver";

(3) in the "soft certificate reissue" in the information to fill out;

(4) user name, applicant name, e-mail should be consistent with the hard certificate information;

(5) "Soft certificate reissue" submitted, the certificate download link will be sent to the mailbox;

(6) After downloading and installing the soft certificate successfully, log in the trademark online application system;

WeChat search attention [Shenzhen deep credible] public number, dialog box send keywords [Trademark Office] can quickly enter.

(7) soft certificate default PIN for 12345678, modify the PIN code to use.

Note: A computer can only install and use a soft certificate and can only use 32-bit IE browser.

More intellectual property related issues, welcome your scan code consultation! Have questions must answer yo ~ Deep credible is willing to use professional and focus, to provide you with high-quality and efficient intellectual property agency services!

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